Privacy Policy

Introduction

At Actros-Media, your privacy is of paramount importance. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with global privacy standards and best practices. Our aim is to ensure transparency while giving you full control over your data. This policy applies to all users of our website, client portal, communications, and services.

By accessing our website or engaging in any business with Actros-Media, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect the following types of personal data:

Identification Information: Full name, business name, email address, phone number.
Business Information: Type of business, industry, website, team structure.
Communication Data: Emails, messages, inquiries, responses via forms or calendars (e.g., Calendly).
Financial Data: Payment details (processed securely via Stripe), billing history.
Usage Data: Analytics data including pages visited, time spent, traffic sources (via tools like Google Analytics, Meta Pixel).
Technical Data: IP address, browser type, operating system, device identifiers.

All collected data is used solely for the purpose of delivering and improving our services.

How We Use Your Information

Your data is processed for the following legitimate purposes:

To deliver and manage our digital marketing services
To create your client account and onboard you to our client portal
To communicate effectively during our engagement
To process payments securely through Stripe
To schedule and manage appointments via Calendly
To analyze site traffic and improve user experience
To comply with legal obligations

We do not sell or rent your personal information to third parties.

Sharing and Disclosure

We may share your information in limited circumstances, such as:

Service Providers: We use trusted third parties (e.g., Stripe, Google Analytics, Meta, Calendly) to process data on our behalf. These providers are contractually obligated to protect your information.
Legal Compliance: We may disclose data if required to do so by law, regulation, or court order.
Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred in accordance with this Privacy Policy.

We never share personal data with advertisers or unrelated third parties without explicit consent.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected:

Client data is retained for up to 6 years for compliance and accounting purposes
Analytics and usage data may be retained for up to 24 months
If you request deletion of your account, we will erase your data unless retention is legally required

All data is securely stored using encryption and access control systems.

Your Rights and Choices

As a data subject, you have the right to:

Access the personal data we hold about you
Request corrections to inaccurate or outdated information
Request deletion of your data (“right to be forgotten”)
Object to certain processing or request data portability
Withdraw consent at any time (e.g., opt-out of email communication)

To exercise any of these rights, email us at support@actros-media.com.

Cookies and Tracking Technologies

Cookies are small text files stored on your device to enhance user experience. We use both session and persistent cookies to:

Analyze website traffic via Google Analytics
Customize user experience and remember preferences
Optimize conversion tracking via Meta Pixel

You may disable cookies via your browser settings, but doing so may impact website functionality.

Data Security

We implement robust security measures including:

HTTPS encryption across our site
Role-based access control to client portals
Data encryption for stored and transmitted data
Two-factor authentication on sensitive platforms
Regular audits and vulnerability testing

Despite these safeguards, no method of online transmission is 100% secure. In the event of a breach, we will notify affected users promptly and take immediate remedial actions.

Age Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we learn that we have unintentionally gathered personal data from a minor, we will delete it immediately.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. All changes will be posted on this page with a revised “Effective Date.” Continued use of our website or services after updates constitutes your acceptance of the revised policy.

We encourage users to review this page periodically.

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us at: support@actros-media.com